Payment Policy

Last Updated: April 30, 2026

These payment terms apply to all orders placed on Misty Bear by customers in Australia and New Zealand.

1. Accepted Payment Methods

We offer the following secure payment options:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, ELO
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

2. Payment Processing

  • Payment is due in full at the time of purchase.
  • Orders are only processed and dispatched after successful payment confirmation.
  • If a payment fails or is declined, your order will not be confirmed. Please retry using the same or an alternative payment method.

3. Prices & Currency

Prices are automatically displayed in the currency of your market:

  • Australia: Australian Dollar (AUD $)
  • New Zealand: New Zealand Dollar (NZD $)

All prices include applicable taxes and duties. No additional fees will be charged at delivery. Price changes are possible at any time but do not apply retroactively to completed orders.

4. Payment Security

All transactions on Misty are protected by SSL encryption. Payments are processed by certified third-party payment providers. Misty Bear does not store your full card details.

5. Refunds & Chargebacks

Refunds are processed in accordance with our Return & Refund Policy, in the original currency of the transaction (AUD or NZD).

If you experience a payment issue, please contact our customer service team before initiating a chargeback. We will do our best to resolve the matter promptly.

6. Invoices

Need an invoice for your order? Send a request to info@mistybear.com and we will provide one as soon as possible.

7. Fraud Prevention

To protect our customers, we reserve the right to review, hold, or cancel orders where fraudulent or unauthorised activity is suspected.

8. Customer Service

  • Trade Name: Misty Bear
  • Company Name: Elevate LLC
  • Office Address: Schoutstraat 36, 6463 EH Kerkrade, Netherlands
  • Company Adress: 30 N Gould St Ste R, Sheridan, WY 82801, United States
  • Email: 
    info@mistybear.com
  • Phone: +61 413 346 987
  • Hours: Monday – Friday, 9 AM – 5 PM (GMT+10:00 Sydney)
  • Response time: within 24–48 hours