Privacy policy

Last Updated: April 30, 2026

This Privacy Policy describes how Misty Bear ("we", "us", "our"), operated by Elevate LLC, collects, uses, and shares personal data when you visit Misty Bear, make a purchase, or otherwise interact with us.

Scope: This policy applies to all customers in Australia and New Zealand.
We comply with the Australian Privacy Act 1988 (Cth) and the Australian
Privacy Principles (APPs), as well as the New Zealand Privacy Act 2020.

Please read this policy carefully.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version is always published on this page.

Personal Data We Collect

1. Information You Provide Directly

  • Contact details: name, billing and delivery address, email address, phone number
  • Order information: products purchased, payment confirmation, shipping details
  • Account data: username, encrypted password
  • Communications: enquiries sent to our customer service team

2. Automatically Collected Information

  • Device and browser information
  • IP address
  • Usage and interaction data
  • Cookies and similar technologies

3. Information from Third Parties

  • Payment and shipping service providers
  • Marketing and analytics partners
  • Shopify as our technical platform

How We Use Your Personal Data

  • Processing orders and payments
  • Shipping, returns, and refunds
  • Providing customer service
  • Improving our website and services
  • Marketing and advertising (only where permitted by law)
  • Security and fraud prevention
  • Fulfilling legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to ensure site functionality, analyse usage, and personalise content. You can manage or disable cookies via your browser settings or our cookie banner. Please note this may affect some site functionality.

Sharing of Personal Data

We share personal data only where necessary, including with:

  • Service providers (payment processing, shipping, IT, analytics)
  • Shopify, as our hosting and e-commerce platform
  • Marketing and advertising partners
  • Authorities, where required by law

We do not sell personal data.

Shopify

Our store is powered by Shopify Inc. Shopify processes personal data to provide and improve its services. For more information, see Shopify's privacy policy at privacy.shopify.com.

International Data Transfers

Your personal data may be processed outside of Australia or New Zealand. Where we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent protections.

Data Retention

  • We retain personal data only as long as necessary for the purposes described in this policy or to meet legal obligations.
  • Account data is retained while your account remains active.

Your Rights

Under the Australian Privacy Act 1988 (Cth) and the New Zealand Privacy
Act 2020, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data, subject to legal obligations
  • Opt out of marketing communications at any time
  • Lodge a complaint with the relevant supervisory authority

Supervisory Authorities

To exercise any of your rights, please contact us at the details below. We may request identity verification before processing your request.

Marketing Communications

You can unsubscribe from marketing emails at any time via the unsubscribe link in our emails or by contacting us directly. Transactional emails (e.g. order confirmations) are not affected.

Children

Our services are not directed at children under 16. We do not knowingly collect personal data from minors.

Data Security

We use SSL encryption and other technical and organisational measures to protect your personal data from unauthorised access, alteration, or disclosure.

Third-Party Websites

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those sites.

Contact Information

Do you have questions about your order?
Email: info@mistybear.com
Phone: +61 413 346 987
Response time: Within 24 hours
Return Address: 1/4 Jabez St, Marrickville NSW 2204, Australia

Trading Name: Misty Bear
Legal Entity: Elevate LLC
Company Adress: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Business Address:
Schoutstraat 36, 6463 EH Kerkrade, The Netherlands
(Please do not send returns to this address)

We sell exclusively to consumers in Australia; accordingly, our contracts are governed by Australian consumer law.

Monday - Friday / 9:00 AM - 6:00 PM (GMT+10 / Sydney)